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When will I receive my order?

Please allow up to 3-5 business days for your order to ship and 7-10 business days during high-volume times such as release dates and Holidays.

Standard shipping and free shipping are shipped via Postal First Class which estimates 5-7 days during transit/delivery. Priority shipping is also available at checkout for 3-5 days estimate transit.

 

What if my package is lost or stolen?

Priority shipping includes $50 insurance while First Class does not. We do offer Route shipping insurance as an option at checkout, and we recommend it as an inexpensive way to protect your package from loss, theft, and/or damage. We are not responsible for lost/stolen/damaged packages once it leaves our location.

 

What is your return policy?

Please notify us right away for any damages or errors with your products.

We’re happy to accept returns for full refunds with unwashed/unworn/unused products with their original tags or original package within 14 days after the item has been delivered. Clearance and Masks are final sale.

Return shipping is the responsibility of the customer; original shipping charges may not be refunded. Once we’ve received your returned item, you will be issued for the original purchase amount.

To initiate a return, please send an email with your name, order number, and reason for return to hello@khanh.co.


Can I change or cancel my order once it has been placed?

In the event you need to cancel or change an order, please contact us immediately at hello@Khanh.co within 24 hours. Once an order begins processing, it can no longer be adjusted or cancelled.